REF Stockholm Cool Silver Conditioner (100ml / 245ml / 1000ml)

Aqua (Water), Cetearyl Alcohol, Behentrimonium Chloride, Cetyl Esters, Hydroxyethylcellulose, Organic Vaccinium Myrtillus (Blueberry) Oil, Hydrolysed Quinoa Protein, Linum Usitatissimum (Linseed) Seed Oil, Glycerin, Isopropyl Alcohol, Parfum (Fragrance), Disodium EDTA, Chlorhexidine Digluconate, Sodium Hydroxide, Violet Pigments (e.g., CI 60730), Methylchloroisothiazolinone, Methylisothiazolinone, Sulphate-Free Components, Paraben-Free Components, Vegan-Friendly Components, Cruelty-Free Components

To use REF Stockholm Cool Silver Conditioner (100ml, 245ml, or 1000ml), start by shampooing your hair with a suitable shampoo, such as REF Cool Silver Shampoo, to cleanse and prepare the hair. Towel-dry to remove excess water, leaving hair slightly damp. Apply a small amount of the conditioner to the hair, focusing on the mid-lengths and ends where yellow or brassy tones are most noticeable. Massage gently to distribute evenly, allowing the violet pigments, blueberry oil, and quinoa protein to neutralise unwanted tones and nourish the hair. Leave on for 3-10 minutes, depending on desired toning intensity; 3 minutes for subtle results, up to 10 minutes for stronger silver or ash tones. Rinse thoroughly with lukewarm water to remove all product. Use weekly or as needed to maintain cool, vibrant tones and softness, particularly on blonde, white, or bleached hair (level 8 or higher). Follow with a styling product if desired, such as REF Ocean Mist, for added texture. Store in a cool, dry place to preserve the organic ingredients.

What is REF Cool Silver Conditioner designed for? It’s a strengthening conditioner formulated to neutralise yellow and brassy tones in blonde, white, or bleached hair (level 8+), while protecting colour and adding softness with violet pigments and botanical extracts.

How does it benefit hair? Violet pigments counteract yellow and orange tones, blueberry oil provides antioxidants and enhances colour reflection, linseed oil adds shine, and quinoa protein strengthens, leaving hair vibrant and soft.

Is it suitable for all hair types? It’s best for naturally blonde, white, or bleached hair (level 8 or higher), but can add subtle silver tones to grey hair; it’s less effective on darker or unbleached hair.

Is it vegan and cruelty-free? Yes, it’s 100% vegan and cruelty-free, free of sulphates, parabens, and animal-derived ingredients, aligning with REF’s ethical standards.

Can it be used on colour-treated hair? Yes, the Colour Preserve System protects against colour fading, making it ideal for maintaining cool tones in colour-treated blonde or bleached hair.

How often should I use it? Use weekly or every 2-3 washes to maintain cool tones without over-toning, as frequent use may lead to excessive violet pigment buildup.

Does it have a strong scent? It has a mild, pleasant fragrance, described as subtle and fresh, derived from botanical extracts, not overpowering for most users.

Can it cause hair to turn purple? If left on too long (beyond 10 minutes) or used too frequently, it may deposit excess violet pigment, causing a temporary purple tint, especially on porous hair; rinse thoroughly to avoid this.

Does it hydrate as well as tone? Yes, ingredients like blueberry oil and linseed oil hydrate and soften, while quinoa protein strengthens, improving overall hair condition and manageability.

Is it safe for sensitive scalps? The sulphate- and paraben-free formula is gentle, but a patch test is recommended for sensitive scalps, as some may react to fragrance or preservatives like methylisothiazolinone.

Please Contact Us if you would like any help in organising special requests, large or international shipping.

• Standard Shipping:

£2.95 or FREE on orders over £50*. Delivery typically takes 2-4 working days.

• Tracked Shipping:

£4.50 or FREE on orders over £50. Orders will be delivered within 2-3 working days.

• Express Shipping:

£5.99 or FREE on orders over £120. Delivery within 1-2 days.

• International Shipping:

Rates vary based on your location. Please refer to our Delivery Info for more details

Returns:

• You have a 30-day window to return your order, provided it remains unopened and unused.
• We will issue a full refund within 5 working days after receiving the returned item.
• For a hassle-free return, kindly Contact Us.
• If you are returning a product due to a change of preference, you will be responsible for any postage costs associated with the return.

Damaged and Faulty Items:

• If a product is faulty or damaged, we will cover the return shipping costs.
• We will then proceed with either a replacement or a refund.

Refund Processing Time:

• We strive to assess and authorise returns within 2 working days.
• Instructions for returning your item will be provided once the assessment is complete.
• Once we receive the returned item, we aim to process your refund within 5 working days.
• If you require any assistance during this process, please don't hesitate to Contact Us.